Help centre
Frequently asked questions
Everything about courses, tests, feedback and accounts. If your question is not here, contact us and we will answer within one business day.
Courses and study
Three main tracks — Foundation, Intermediate and Advanced — plus Writing Intensive, Speaking Intensive and a dedicated General Training track. Each has a fixed weekly schedule and includes mock tests.
Both. You select your test type at signup and every lesson, practice set and mock test is filtered accordingly. You can change it at any time.
Yes. Listening, reading, writing and speaking each have their own module bank, practice sets and full-length tests, all tracked in one dashboard.
Six to ten weeks of consistent study typically moves half a band; a full band usually takes ten to sixteen. Your level assessment gives a realistic estimate for your starting point.
Yes, once. If your level assessment suggests a different track, we move you and adjust the balance either way.
Tests and feedback
Yes. Foundation includes 4 full mocks, Intermediate 8 and Advanced 10, plus unlimited single-skill tests during your course.
Submit inside the editor. Automated analysis of structure, repetition and task coverage returns immediately; a certified tutor returns criteria-level marking within 48 hours.
Mock band estimates are within half a band of official results for most learners who complete tests under proper timing. They are an indicator, not a guarantee.
Every paid plan includes tutor-marked submissions. Guided and course plans add live sessions with a named tutor.
Account and access
Yes. Practice sets, lessons and speaking recordings all work on mobile. Full mock tests are best taken on a laptop to match the computer-delivered exam.
You keep read-only access to your results and feedback permanently, and full access for four weeks after the final week.
We do not book tests, but the readiness review tells you whether your practice band is stable enough to book with confidence.
Start with an assessment, not a guess.
Take a free 20-minute level check and receive a study plan built around the skills holding your band score back.